May 10, 2023 | Build, Process & Systems, Tech
Every company is looking for the silver bullet, that Secret Sauce, Killer App or One Weird Trick that will propel them to the top of the competitive heap. In our digital age, that has increasingly come to look more and more like Robot Whispering, a kind of digital...
Apr 26, 2023 | Business & Industry, Development, Empathy, Evolve, The Big Picture (Theory), UX & Design
A lot time has been spent on the topic of Customer Experience since it entered the business lexicon in the ‘90s. Thirty years on, the term – now shortened to CX, in keeping with the mechanistic brevity of our time – is ubiquitous, a mantra so often...
Apr 12, 2023 | Business & Industry, Development, Empathy, Evolve, The Big Picture (Theory), UX & Design
We’re living in what could euphemistically be called Interesting Times. The long, dull age of steadily growing economic prosperity, expanding democratic norms and promising technological advancement – what once felt like the Information Superhighway to Peace...
Mar 17, 2023 | Business & Industry, Development, Evolve, The Big Picture (Theory), UX & Design
Keeping up with customer expectations in the age of Digital Transformation means really listening to them. New technology never stays in its own lane. Instead, it has the power to totally transform society. Take the Neolithic Revolution, ushered in by the...
Feb 20, 2023 | Business & Industry, Development, Evolve, Imagine, The Big Picture (Theory)
‘But for me innovation was and still is … a battle in the marketplace between innovators or attackers trying to make money by changing the order of things, and defenders protecting their existing cash flows.’ McKinsey’s Richard Foster wrote this in 1986...
